Frequently Asked Questions (FAQs)
1. Order & Payment
How can I place an order?
➡️ Select your desired products, add them to your shopping cart and follow the ordering process until payment.
Which payment methods are accepted?
➡️ We accept credit cards, PayPal, Klarna, Amazon Pay, Sofortüberweisung and other common payment methods.
Can I change or cancel my order later?
➡️ Changes are only possible as long as your order hasn't been processed yet. Please contact us as soon as possible.
Will I receive an order confirmation?
➡️ Yes, after successfully placing your order you will receive a confirmation by email.
2. Shipping & Delivery
Which countries do you deliver to?
➡️ We currently deliver to Germany and Austria.
How long does shipping take?
➡️ Delivery times are typically 5-10 business days within Germany. International deliveries may take 3-5 days longer.
How can I track my order?
➡️ Once your order has been shipped, you will receive an email with a tracking link .
How much does shipping cost?
➡️ Shipping is free for Germany and Austria.
3. Returns & Exchanges
Can I return items?
➡️ Yes, you can return unused items within 30 days .
Who bears the costs of the return shipment?
➡️ The return costs are borne by the buyer.
How does the return process work?
➡️ Contact our support to return your package.
How long does the refund take?
➡️ After receiving and checking the return, we will refund the amount within 14 days .
4. Customer account & newsletter
Do I need a customer account to place an order?
➡️ No, you can also order as a guest. However, a customer account offers advantages such as faster orders and an overview of your orders.
How can I reset my password?
➡️ Click on “Forgot your password?” on the login page and follow the instructions.
How can I subscribe to the newsletter?
➡️ Enter your email address on our homepage and receive exclusive offers and fitness tips!
How can I unsubscribe from the newsletter?
➡️ You'll find an unsubscribe link in every email. Alternatively, you can send us a message.
5. General questions & contact
How can I contact customer service?
Email: info@releax.shop
Is there a retail store?
➡️ No, we are a pure online shop , but we offer fast shipping and uncomplicated returns.
Do you offer gift vouchers?
➡️ Yes! Our digital vouchers are the perfect gift for fitness enthusiasts.
Can I order larger quantities as a company?
➡️ Yes, contact us for individual offers or volume discounts.
6. Which back extension machine is right for me?
🧍♀️ Model 1 – Lightweight & suitable for everyday use (with green arrow pattern):
Ideal for you if you:
✅ only need support in the upper back area
✅ want to wear the belt discreetly under clothing
✅ you are on the road a lot or in the office
✅ are looking for a gentle posture correction for in between
🧍♂️ Model 2 – Stable & Holistic (with back braces):
Perfect if you:
✅ suffer from back or posture problems
✅ want to specifically correct posture and lumbar spine
✅ sit or stand a lot (e.g. in the office, home office, warehouse)
✅ need a firm and stable support
💡 Tip: Want to wear the belt discreetly all day? → Model 1
Do you need stronger correction and noticeable relief? → Model 2